Holiday Shopping Info!

Here's what you can expect when shopping online with Frakas this Holiday season! 

SHIPPING:

- We recommend shopping early this year as Canada Post is expecting delays. Their Christmas deadline for orders within Canada is December 13th.

- You will receive a tracking number once your item ships, which is within 2 business days. 

- Local Kelowna customers can select "In store pickup" for free local pickup. You will receive a notification once your order is ready which is guaranteed within 2 business days, but generally the same day. 

- If you prefer to have your order brought to your car, just call when you arrive and we can run it out to you! 

RETURNS:

- Online order items can be returned for a store credit or full refund 

- Christmas gifts must be returned, or approved for return prior to January 9th.  

- To have your return approved simply email info@frakas.ca or give us a call at 250-762-2234

 - Holiday gift boxes and any sale items are a final sale

 

GIFTS:

- If your item is a gift, and you would like it wrapped and/or to have a little note included, please let us know in the comment section at checkout! 

 

Our in store policies are different than online. Please give the shop a call if you have questions about an order placed in store.