Returns
Return Policy
We want you to love your purchase! If something isn’t quite right, we’re here to help.
🛍 Online Orders (Shipped)
Online purchases can be returned for a full refund of the purchase price within 14 days of receiving your order.
Please note:
- Return shipping costs are the responsibility of the customer
- Items must be unworn, in good condition, and have all original tags attached
To initiate a return, please contact us at info@frakas.ca with your order number and reason for return.
🛍 Online Pick-Up Orders
If you chose in-store pick-up for your online order, you may return it within 14 days for a full refund or in-store credit.
Simply bring the item(s) back to the shop with proof of purchase.
🛒 In-Store Purchases
All purchases made in-store are eligible for exchange or in-store credit only within 14 days of purchase.
We do not offer refunds for in-store purchases.
Why the difference?
We understand that when shopping online, you can’t try things on—so we offer full refunds for online purchases to give you peace of mind when ordering remotely.
Return Conditions
To be eligible for any return or exchange:
- Items must be returned within 14 days of purchase (or delivery for shipped orders)
- Items must be unworn, unwashed, and have original tags attached
- Items must be in resalable condition.