Returns

Frakas ONLINE return policy:

- If the item you ordered didn't work out, don't sweat it! Just send us an email (info@frakas.ca) or give us a call (250-762-2234) to approve the return. 

- Items must be unworn with all tags attached.

- Unworn items can be refunded to the original payment method within 2 weeks of receiving the item. 

- Once your return has been approved, you can ship the item back or drop it off in store. We will issue the refund once the items are received at the store. 

- The customer is responsible for paying the return shipping, and will only be refunded the amount of the product, not the shipping fee. 

Frakas IN STORE return policy:

- Our in-store return policy is in store exchange or store credit within 2 weeks of purchase. We offer a full refund for online orders simply because you can't try the item on!