Returns

Frakas ONLINE return policy: 

- If the item you ordered didn't work out, don't sweat it! 

Follow the instructions below based on your delivery method:

SHIPPED ORDERS:

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved you'll receive a follow up email with instructions on shipping your order back to us. Once we receive your return order, you will be issued a refund for the item.

IN-STORE PICK UP ORDERS:

- Simply bring the item back to either store location within 2-weeks for an exchange or full refund. 

Frakas IN STORE return policy:

- Our in-store return policy is in store exchange or store credit within 2 weeks of purchase. We offer a full refund for online orders simply because you can't try the item on!